Delivery & Returns Policy

DELIVERY

Shipping cost: 

We offer £2.99 shipping on all orders.

All parcels are shipped from the United Kingdom.

Delivery is available in the following countries:

United Kingdom (recorded shipping within 3 to 7 working days)

European countries (recorded shipping within 7 to 14 working days):

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Other international countries (recorded international shipping within 10 to 25 working days):

United States of America, Japan, South Korea, Singapore, Switzerland, Australia, French Guiana, French Polynesia, Hong Kong, India, Indonesia, New Zealand, Norway.

The address indicated by the Buyer cannot be modified once the order has been validated. It's Always Sunny in Wrexham or the carrier cannot be held responsible in the event of the inability to deliver due to inaccurate delivery information (please note that the use of post office boxes is prohibited). In case a parcel is returned to the sender because of inaccurate delivery information, the parcel can be sent back to the Buyer but the reshipment cost remains the responsibility of the Buyer (shipping cost).

All our shipments outside the European Union, including Switzerland and Norway, are shipped duty free. Taxes are payable on receipt of the package according to the laws in force in the country of destination. All possible customs charges remain the responsibility of the Buyer.

We may face delivery delays with our shipping couriers, as restrictions around Europe continue to fluctuate due to the pandemic environment.

RETURN POLICY

If you find the item received to be visibly defective, please return it to us within 14 days from the delivery of the order. Please request a return form by contacting sean@itsalwayssunnyinwrexham.com and we will send you the closest returning address from your location for you to return the item.

The "return" shipping costs are the responsibility of the buyer. However, if the item is indeed found to be defective, you can email the carrier's invoice to sean@itsalwayssunnyinwrexham.com in order to obtain reimbursement of the shipping costs.

Upon receipt of your return, we will inspect the item(s) to determine the causes of this concern. If it is indeed a manufacturing defect on our part, we will offer you a refund for your item. Please note that due to the pandemic environment, for the safety of our collaborators and of our customers, we only accept returns for defective items.

REFUNDS

Upon receipt of their return, the Buyer will be informed by email of the processing of their request. 

After receipt and validation of your return package, the refund will be made within 14 working days, and you will receive a confirmation email. The Buyer will be reimbursed in full for the amount of the returned parts and the "outbound" shipping costs, in accordance with the Consumer Rights Act. The "return" shipping costs remain the responsibility of the Buyer, except if the item is indeed found to be defective. In that case, you can email the carrier's invoice to sean@itsalwayssunnyinwrexham.com in order to obtain reimbursement of the shipping costs.

SPECIAL CASES

My package arrived damaged, what should I do?

In the event of delivery of damaged or incomplete merchandise, the Buyer must refuse the delivery and mention his reservations on the delivery slip.

The Buyer must then inform us by email to the address sean@itsalwayssunnyinwrexham.com requesting a new compliant delivery, the corresponding shipping costs being the responsibility of It's Always Sunny in Wrexham, or the cancellation of the sale and its reimbursement.

There is an item missing in my package, what do I do next?

We implore you to quickly contact us by emailing the following address sean@itsalwayssunnyinwrexham.com